Fonoa

Our tax automation software enables companies such as Uber, Zoom,Booking.com, Squarespace and Rappi to expand their international offerings more quickly and stay tax compliant.. As a Customer Success Manager, you will be responsible for ensuring customers realize the value of Fonoa’s solutions and maximize their indirect tax strategy.. Participate in collaborative pre-sales activities with Account Executives to validate the scope as it relates to a customer sale, renewal, or expansion.. Provide feedback to Fonoa sales teams on pre-sales improvement opportunities through the learnings from each sales opportunity.. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

customer success manager

At Fonoa, we are transforming how digital-first companies stay tax compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology first approach, we reduce manual processes, increase compliance and reduce the cost of operations when transacting and scaling internationally.We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom,Booking.com, Squarespace and Rappi to expand their international offerings more quickly and stay tax compliant.As a Customer Success Manager, you will be responsible for ensuring customers realize the value of Fonoa’s solutions and maximize their indirect tax strategy. In this role, you will oversee an overall portfolio of accounts and work with key customer and Fonoa stakeholders to ensure the customer’s success translates to successful renewal and expansion growth. In addition, this role will require you to support Fonoa and our Partners in joint sales efforts to validate services scope, program design components, and ongoing support elements to ensure a scalable and high-quality solution.A core part of your responsibilities will also include providing expert guidance on Fonoa’s platform capabilities and helping shape the platform's design and implementation to maximize the customer’s desired outcomes.What you will doProvide adoption and usage best practice recommendations for customers during implementation and ongoing services phases.Drive the overall development, enablement, and success of a customer’s implementation of Fonoa’s tax solutions by understanding their needs and priorities to optimize the use of Fonoa’s solution and resources.Identify and drive the creation of value-driven case studies, develop referenceable customers, and create customer Fonoa advocates to accelerate sales opportunities.Identify new up-sell and cross-sell opportunities to support account growth.Address customer escalations and coordinate internal efforts across teams to drive resolution.Proactively manage a portfolio of customers from implementation to renewal. Own the NPS and customer satisfaction within your managed portfolio.Maintain visibility of account health within your managed portfolio to ensure program success and desired outcomes are executed through each delivery phase.Develop strong relationships with key customer stakeholders and executive sponsors to ensure program advocacy and adoption.Identify thematic account and portfolio level gaps and develop solutions to close those gaps.Participate in collaborative pre-sales activities with Account Executives to validate the scope as it relates to a customer sale, renewal, or expansion.Provide feedback to Fonoa sales teams on pre-sales improvement opportunities through the learnings from each sales opportunity.Support customer product & development requests, providing an avenue for Fonoa Product Team to gain usage request insights.You will be a great fit if:Minimum of 6 years of customer success, project management, account management, or similar experience.Minimum of 3 years experience in B2B SaaS softwareDemonstrated a track record of developing strong, collaborative relationships at multiple organizational levels, including customer champions and C-Suite levels.You have the ability to communicate clearly to both technical and non-technical, as well as internal and external stakeholders.You have the ability to develop and communicate Professional Services solutions that deliver value; you maintain a good understanding of commercial elements of a Professional Services proposal and delivery.You have an entrepreneurial streak that translates to creativity and “outside the box” thinking.You desire to work in a fast-paced, start-up environment that is building for scale.You are comfortable navigating new situations and ambiguity with poise. You enjoy converting new challenges into opportunities for Fonoa and taking the initiative to build something great.You have a knack for problem-solving and can easily explain complex challenges in simple and concise ways.We enable companies worldwide to seamlessly handle their taxes when transacting online by providing outstanding products that automate their workflows. To build exceptional products, we are aware that we need great people. We offer a competitive base salary for this position and remain open to a specific range depending on candidates' experience. Also, we provide attractive equity to keep everyone positively incentivized.We're a company filled with talented, energetic, and motivated people from all backgrounds who bring in their different perspectives to help us on our mission to make taxes simple. We have a distributed team in more than 20 countries worldwide and you can read more on how we live our values and what inspires us to do amazing things together: you need visa sponsorship for your preferred location for hire? * Yes NoEducation DegreeEnd datePUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.Voluntary Self-Identification of Disability Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injury DisabilityStatus If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.VeteranStatusVoluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Fonoa’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr

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