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Customer Success Manager (Strategic Accounts)
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Full-time
- As a Strategic Customer Success Manager (CSM) you are a strategic thought leader in supporting our highest value customers through high touch, proactive strategic consulting.
- As part of our customer success-focused, results-driven organization, you will be responsible for driving sustainable, long-term customer value and measured on your team's Net Revenue Retention, Net Upgrade, Gross Churn and customer satisfaction
- Lead and plan weekly meetings with Customers while developing onsite cadence with customers for strategic workshops, QGR's and customer networking
- Work closely with key cross-functional teams, including Onboarding, Solution Architects, Sales, Renewal Management, Partner Success, and Professional Services, to define, develop and execute effective customer adoption strategies
- Act as an internal advocate for customers, working closely with cross-functional teams to drive customer success and product enhancements.
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