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Customer Success Manager, SMB
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Full-time
- Customer Success Manager, SMB
- The Customer Success Manager provides unparalleled customer service by managing the customer's experience, creating engaged customers, and facilitating organic growth over the customer lifecycle.
- Maintain a high level of customer satisfaction by advising on product onboarding best practices, supporting and training on product features, and providing product adoption and release guidance.
- Contribute to broader goals and growth by championing customer success and account retention strategies including account health, user engagement, and account renewals.
- Contribute to strategic and tactical programs designed to maximize customer satisfaction, adoption, and retention through planning, delivery, and management of key milestones, such as onboarding, implementation, and ongoing customer touch points.
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