Gelato Group

Customer Success Manager. Gelato has built the world's largest and most global network for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards.. We support a new wave of e-commerce entrepreneurs and the global shift towards local and more sustainable production.. With local production, and exact matching of supply and demand, there is no waste and carbon emissions are reduced.. You will work directly with entrepreneurs and merchants using Gelato, while helping us set and evolve our Customer Success strategy.

customer success manager

**Customer Success Manager**
Customer Service Barcelona , London , Mumbai
**We are a customer-obsessed team with the ambition to change the world. We are a driven team with big goals and seek individuals who are genuinely passionate about their work**
**About Gelato**
Gelato has built the world's largest and most global network for on-demand production of customized items e.g. t-shirts, wall art, mugs, books, hoodies, and cards. We support a new wave of e-commerce entrepreneurs and the global shift towards local and more sustainable production.
We own no assets - we build the software that connects world-class production facilities across the world. We already have more than 100 production partners in 32 countries. In 72 hours we can reach more than 5 billion people with customized products in a smarter, faster, and greener way.
Gelato is changing the way that customized products can be produced on-demand. We are already empowering thousands of e-commerce entrepreneurs to grow and scale their businesses. With local production, and exact matching of supply and demand, there is no waste and carbon emissions are reduced. We aspire to
Together we can increase global GDP by effectively supporting local on-demand production.
**What you will be doing**
You are responsible for the post-sales lifecycle of Gelatos customers, and through your partnership, customers will derive maximum value from their investments, leading to project success and retention, and growth. Improving customer satisfaction and the success of our customers is what drives you on a daily basis. You will work directly with entrepreneurs and merchants using Gelato, while helping us set and evolve our Customer Success strategy.
* Support the organization in the on-boarding and launch of new customers and use cases, accelerating time to revenue for the customer and Gelato
* Support expansion of your accountsidentify opportunities, drive business outcomes, ensure customers are successful
* Develop success plans and business reviews for customers that outline critical success factors, metrics for success, potential issues, and recommendations
* Serve as a trusted advisor to the customer and educate them on the use and benefits of our products and our industry
* Build greater advocacy and reference-ability of your customers
* Communicate via phone and email to assist customers on product adoption and expansion
* Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize customer experience
**Who you are**
In order to be successful in this role, you will need to have a start-up mentality. You are truly passionate about building companies and love working on and learning about it. You have incredible stamina, resilience, and grit. Youre a doer, who changes until winning. You feel comfortable getting your hands dirty while never losing sight of long-term ambition.
Moreover, we would like to see evidence of the following in your profile:
* University degree, and 3+ years in a customer facing role
* Ability to clearly communicate technical concepts and build strong executive relationships with customers
* Strong operational discipline with an analytical and process-oriented mindset. You are a people person that understands technology, with strong business acumen
* Ability to prioritize in complex, fast-paced environment
**What its like to work at Gelato**
We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our and before presenting your application. #J-18808-Ljbffr

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