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Customer Success Manager
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Full-time
- Own customer relationships, acting as their primary point of contact and trusted advisor.
- Collaborate cross-functionally with sales, support, and product teams to advocate for customers' needs and ensure timely issue resolution.
- Monitor key performance metrics, identify potential customer risks or churn indicators, and implement strategies to mitigate them.
- Stay updated on industry trends, best practices, and competitors to provide relevant insights and guidance to customers.
- Act as a customer advocate within the company, providing feedback to improve our offerings based on customer needs and requirements.
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