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Customer Success Manager
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$75,000 - $100,000 a year
- Specright is looking for a Customer Success Manager who can drive long-term success for our clients.
- Relationship management is the primary responsibility of the CSM, but the role will require a technical understanding of the Specright product and customer use cases.
- A Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects into solution partners, building close relationships that last for the entirety of the customer journey, and identifying opportunities to increase the customer's footprint with Specright.
- Email and phone outreach to Specright customers, following a standard process and cadence post-implementation, to ensure their satisfaction with the product.
- Engage with customer Champion and primary users, and then facilitate Sales Rep & Leadership engagement with Economic Buyer as needed.
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