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Customer Success Manager
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- Nova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team.
- Provides the highest level of support and rolls out the red carpet welcoming new customers to Nova Biomedical customers by creating long-term relationships and providing strategic guidance to help our customers achieve their short and long-term goals.
- Responsible for establishing and leading weekly or bi-weekly account calls (video) including documentation and distribution of minutes and action items to all appropriate internal and external stakeholders.
- A BS in Medical Technology, Nursing, or Respiratory Therapy background is preferred.
- Position requires a minimum of 3 years demonstrated high quality performance as a Customer Success Manager, Client Relations Manager, or Account Manager within the clinical diagnostics industry or previous related experience focused on customer satisfaction.
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