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Customer Success Director - Ecommerce
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- Company Overview At CommerceIQ, we help brands accelerate their e-commerce growth profitably with machine learning and artificial intelligence.
- We are building the world's most sophisticated E-commerce Channel Optimization Platform which orchestrates and automates the decision making process on e-commerce channels like Amazon and Instacart, across the entire e-commerce operational chain - retail media management, sales operations, supply chain, and digital self analytics.
- They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-today support for our customers.
- An analytical approach to problem-solving with advanced Excel (and/or SQL) skills, along with project management experience and ability to anticipate and mitigate risks Experience in handling relationships with VP, SVP, and C-level executives of enterprise-level companies Experience working with omni-channel such as Walmart, Instacart, etc.
- Knowledge of Amazon marketing tools (AMS, AMG, AAP, etc) Track record of retaining and renewing Enterprise customers in the SaaS space Benefits & Perks:Highly competitive pay, benefits, and early stage stock options Unlimited PTO and seven paid company holidays Company-wide recharge day on the last Friday of every month - the whole company takes the day off!
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