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Customer Service Training Supervisor
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- The Customer Service Training Supervisor is responsible for setting the example for the team to follow.
- The Customer Service Training Supervisor collaborates with the Learning and Development Manager to oversee the daily tasks and functions for training, including classes, trainers, and processes.
- The Customer Service Training Supervisor provides guidance and mentors the other team trainers while still developing their own skills.
- The Customer Service Training Supervisor works closely with Subject Matter Experts (SMEs), product and Operations team to identify ongoing training opportunities.
- Partner with the Learning and Development Manager to manage day-to-day training task such as class attendance, course evaluations, and technical support
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