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Customer Service Specialist II
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Full-time
- As a Customer Service Specialist in our Kalispell, MT office, you will contribute to the success of our Private Flood Insurance Program business.
- Under moderate supervision, the Customer Service Specialist will be responsible for taking inbound calls along with underwriting and processing private flood insurance documents in accordance with our carrier agreements, surplus lines rules, and state regulations.
- Establish yourself as a private flood insurance expert as you underwrite and process documents in line with carrier agreements, surplus lines rules, and state regulations.
- Flex your investigative skills as you determine the credibility of legal, closing, and replacement cost documents as well as National Flood Insurance Program maps and elevation data.
- Handle policies using knowledge of underwriting components, including elevation certifications, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance.
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