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Customer Service Specialist
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$24.46 - $36.69 an hour
Full-time
- This position is responsible for responding to written, email and phone inquiries regarding loan servicing.
- Serves as primary contact for clients and various units in the research and resolution of loan servicing problems and inquires.
- Understand mortgage products, including Escrow Analysis, cushions, shortages, surpluses etc., Process payment of taxes, insurance, PMI, etc., Understand Variable plans, changes, interest rates, periodic rate caps, floors, ceiling, reamortizations etc.,
- Prepares various exception reports including Auto Debit rejects, ALDO Credit Notices, Metavante loan statements, etc.
- Familiarity with consumer regulations pertaining to Credit Bureau reporting, dispute resolution, Civil Service Members Relief Act, RESPA is required.
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