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Customer Service Specialist
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- Hub experience highly desired (Lash, McKesson, CareMetx, Asembia, Conduent).
- First 4 weeks candidates are expected to be on site 4 days a week Mon thru Thu - after training it will be 3 days a week hybrid role that is on-site 12 days per month in Tempe, AZ.
- The PSC is a multi-site, Client managed, internal PSS Contact Center operation staffed by these customer facing roles: Reimbursement Specialist, Case Navigator, Patient Navigator and Intake Specialist.
- CRM and telephony-based systems tools employed to support patients, caregivers, payors and/or HCPs via phone and other support channels (email, fax, SMS, IVR as examples).
- Role is based in Tempe, AZ and is hybrid combining both onsite and remote work hours.
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