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Customer Service Representative (Non - Bilingual)
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$47,840 - $64,584 a year
Full-time
- The Customer Service Representative (CSR) will be the first line of contact for CalOptima Health’s members and providers.
- The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County.
- Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
- Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
- CalOptima Health is the single largest health plan in Orange County, serving one in four residents.
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