Axelon Services Corporation

Schedule- Monday – Friday and off all major holidays and schedule can be anything between 7:30am – 5pm (7.5hour shift).. Provide navigational and technical support for CashPro applications from inbound requests received via phone and/or chat.. First point of contact for inquiries received from high revenue clients via phone and/or chat channel.. Requests consist of treasury, cash management, and/or depository products.. Handle inbound client inquires with patience, quality, and client delight

customer service representative

Schedule- Monday – Friday and off all major holidays and schedule can be anything between 7:30am – 5pm (7.5hour shift). Onsite Role Key Responsibilities: Provide navigational and technical support for CashPro applications from inbound requests received via phone and/or chat. Identify, resolve, and Client root causes through research and analysis to provide solutions to basic and moderately complex requests in a timely manner with error free quality; Interact continuously and deepen relationships with internal business partners as well as clients; Utilize the various bank systems to support client’s requests. Required skills: 1+ years of experience working with customers in call center or customer service environment Exceptional customer service skills and the ability to work with internal and external teams. Excellent research skills and processes and ability to multi-task Excellent written, organizational and communication skills Comfortable receiving ongoing performance feedback and coaching. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable with ongoing change and learning new technology/processes. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer Day to Day First point of contact for inquiries received from high revenue clients via phone and/or chat channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Responsibilities: (Not limited to) Handle inbound client inquires with patience, quality, and client delight 1. 1+ years of experience working with customers in call center or customer service environment. 2. Exceptional customer service skills and the ability to work with internal and external teams. 3. Excellent research skills and processes and ability to multi-task

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