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Customer Service Representative Lead
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- EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide.
- From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.
- The shift schedule for this position is: Sunday - Wednesday 10:30AM - 9:00 PM MST
- The Customer Service Representative Lead supports and assists supervisors in the Customer Solutions Center (CSC) who oversee the Customer Service Representatives who provide primary/frontline telephone support for CSC contracted customers, vendors and technicians.
- Provide daily oversight and delegation of CSR critical tasks, including web-based work order dispatch, telephone work order requests, work order alarm screen monitoring, customer e-mailbox communication, work order follow-up and other tasks as necessary.
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