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Customer Service Representative - Chartswap
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- The mission of Chartswap (an Ontellus company) is to revolutionize the way personal health information (PHI) is transmitted, improving efficiency and reducing costs on both sides of the record exchange process.
- Update customer accounts by recording account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Prepares product or service reports by collecting and analyzing customer information.
- Possess a strong understanding of Customer Support processes and functions.
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