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Customer Service Representative
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Full-time
- Engage authentically with residential customers who look for expertise, solutions, and advice on their electric utility services.
- Actively listen to customer needs and adjust style and level of detail for the audience.
- Manage and resolve customer concerns and complaints with empathy using multiple systems to provide appropriate energy solutions.
- Exceed customer expectations by providing first call resolution with empathy and service knowledge.
- Maintaining a safety conscious work environment by following Edison safety protocols and safe work practices.
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