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Customer Service Representative
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- The Customer Service Representative ("CSR") is an integral part of the Provider Services Department with a primary goal to improve quality, act as an advocate to our Providers and Members while providing concierge services.
- The CSR will assist Provider Relations and Credentialing Department with tasks that also include interactions with providers, outreach to members and other business affiliates of IMS. Routinely communicate organizational policies, procedures and processes anticipate and respond to Provider education needs and conduct ongoing Provider and office staff trainings.
- Bi-/Multi-lingual in Korean/Mandarin/Cantonese/Spanish, preferred
- Wage Range: $20 - $25 per hour
- Liaison between IMS clients, members, and IMS departments in resolving issues and concerns.
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