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Customer Service Representative
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- Incumbent will provide assistance to customers with special needs, assist passengers with luggage, and boarding trains.
- The incumbent will be responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
- Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms.
- Must be proficient with baggage & express operation, and be able to quote rates & information.
- Handle checked baggage, package express and company materials in the station and on/off trains.
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