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Customer Service Representative
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Full-time
- Understanding their complaint; determining the root cause of the problem; communicating and expediting the best solution to resolve the problem.
- Understands AIS’ sales, purchasing, manufacturing and computer system as it pertains to customer satisfaction.
- Work closely with our Sales team to make dealer relationships successful Follow up with customers on acknowledgement sign-offs Actively performs follow up activities within their assigned territory.
- KNOWLEDGE Strong computer skills, MS Office – Excel, Word, PowerPoint, HRIS Strong analytical and problem-solving skills Excellent interpersonal, negotiation, and conflict resolution skills.
- Ability to effectively use office automation, communication, software, and tools used in AIS office environment.
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