GalaxyCon LLC

GalaxyCon is a festival of fandom that celebrates comic books, pop culture, sci-fi, fantasy, anime, gaming, cosplay, and more.. GalaxyCon is more than a comic-con, it’s a galaxy of fun!. We are looking for a Customer Service & Quality Assurance Specialist to join our team and combine the attentive care of customer service with the meticulous eye of quality assurance to ensure that every interaction and product from GalaxyCon exceeds expectations.. A passion for comic books, pop culture, sci-fi, fantasy, anime, gaming, cosplay, and more. If you are a self-motivated and detail-oriented individual with a passion for all things pop culture, we encourage you to apply for this exciting opportunity to join our team at GalaxyCon LLC.

quality assurance specialist

Job Summary:  GalaxyCon is a festival of fandom that celebrates comic books, pop culture, sci-fi, fantasy, anime, gaming, cosplay, and more. GalaxyCon is more than a comic-con, it’s a galaxy of fun! 🚀  We are looking for a Customer Service & Quality Assurance Specialist to join our team and combine the attentive care of customer service with the meticulous eye of quality assurance to ensure that every interaction and product from GalaxyCon exceeds expectations.  Key Responsibilities: Customer Service:<ul><li>Provide exceptional customer service by responding to customer inquiries via phone, email, and social media.</li><li>Resolve customer issues promptly and professionally, ensuring customer satisfaction.</li><li>Maintain accurate records of customer interactions, transactions, and feedback.</li><li>Collaborate with the customer service team to develop and implement strategies for improving customer experience.</li><li>Stay up-to-date with GalaxyCon’s products, services, and policies to provide informed support.</li><li>Other job duties as assigned.</li></ul> Quality Assurance:<ul><li>Conduct quality checks on products before shipment to ensure they meet GalaxyCon’s high standards.</li><li>Coordinate with the fulfillment and talent team to address any quality concerns and prevent future occurrences.</li><li>Stay up-to-date with GalaxyCon’s products, services, and policies to provide informed support.</li><li>Develop and implement quality control procedures for merchandise.</li><li>Work closely with production teams to identify and rectify any quality issues.</li><li>Conduct regular audits and inspections to ensure compliance with quality standards.</li><li>Assist in receiving, processing, and packaging orders for shipment.</li><li>Provide excellent customer service by managing shipment delays or cancellations effectively.</li><li>Must have great attention to detail, multitasking and time management skills.</li><li>Other job duties as assigned</li></ul> Qualifications:<ul><li>Proven experience in customer service and/or quality assurance roles.</li><li>Excellent communication skills, both verbal and written.</li><li>Excellent organizational and project management abilities</li><li>A passion for comic books, pop culture, sci-fi, fantasy, anime, gaming, cosplay, and more</li><li>A willingness and ability to travel to GalaxyCon events, which may require working on weekends and holidays</li></ul> We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the company. If you are a self-motivated and detail-oriented individual with a passion for all things pop culture, we encourage you to apply for this exciting opportunity to join our team at GalaxyCon LLC. Super Festivals LLC and GalaxyCon are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

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