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Customer Service Quality Assurance Manager
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Full-time
- Customer Service Quality Assurance Manager
- TransCore (TRN), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking a full-time Customer Service Quality Assurance Manager to join our team in Dover, Delaware.
- The Customer Service Quality Assurance Manager is responsible to act in an administrative function for the purpose of ensuring that the quality of performance of the Service Center is maintained and all training and documentation activities are completed timely.
- Develops and implements quality measures, policies, and procedures for the Service Center.
- Works with managers to develop new hire courses and related training to improve operational performance, strong focus on employee engagement.
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