Upvote
Downvote
Customer Service Manager North America
Share Job
- Suggest Revision
Full-time
- This role will have a fundamental impact on the future success of Evolution as the Customer Service Manager will lead projects to improve the customer experience/journey by identifying enhancements in systems and processes.
- Be a vital member of the SAP and EDI development project team to identify areas to optimize efficiency, accuracy, and productivity within the Customer Service team.
- Responsible for providing end-to-end service to customers across all channels, including phone, email, live chat, messenger, etc.
- Strong collaboration with other departments, including but not limited to the Warehouse and distribution, Sales, D2C, New Product Development, Marketing, and the UK Customer Service team to ensure consistency in all messaging.
- Jobholder reports directly to the Head of Customer Service in Sheffield, UK.
Active Job
Updated TodaySimilar Job
Relevance
Active