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Customer Service Manager
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- The Customer Service Manager leads the internal and external customer communication process for the call center.
- This individual develops systems, structures, and processes to achieve standards that align all across service functions within the Insulation group.
- Support emergency / disaster recovery system to enable call center functionality at all times
- Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed.
- Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.
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