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Customer Service Manager
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- As a Customer Service Manager with Resource Innovations, you will lead the delivery functions of our Client Services Group which includes leading team to achieve optimal application processing, exceptional customer service (inbound and outbound), incentive fulfillment, and department technologies.
- The Customer Service Manager will play a highly visible role both internally and externally and will be responsible for developing short and long-term implementation plans and play key role in ensuring that we will continue to meet and exceed our client expectations.
- The Customer Service Manager must be able to manage multiple programs in a rapidly changing environment and deliver on all KPIs. This position requires excellent communication, planning, and people-management skills.
- Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges.
- Coordinates overall processing between intake of applications, processing, batching, incentive fulfillment, and fulfillment follow up.
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