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Customer Service Manager
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- Undertake a Customer Service Inspection for each completed Open Market plot, fill out the log book and notify Site Manager and Sales Advisors of inspection result.
- Perform a Sales CSI every 3 months to stock and showhome units and organize any remedial work on behalf of Sales and Marketing.
- Attend the end of Defects Inspection for Housing Association Contracts to confirm any final warranty obligations.
- The Customer Service Manager is responsible for dealing direct with the customer with regards to any remedial work assessments.
- The Customer Service Manager will report to the Customer Service Executive in monitoring the level of remedial work, preparing regular maintenance service reports, and controlling the level of expenditure against the agreed maintenance budget.
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