Customer Service for E-Commerce Business

Some experience with website navigation, Microsoft Office suite and QuickBooks software.. Knowledge of software used such as QuickBooks, MS Office suite (Outlook, Word, and Excel). Analytical Thinking: Analyzing data, research, and feedback are required to gain proper understanding of product and processes.. We operate multiple B2C websites selling a wide range of pond and water gardening products at true wholesale and online retail prices.. We provide customer care and product support to dealers, contractors, and homeowners.

customer service

We are seeking a friendly and professional Phone E-Commerce Receptionist / Customer Service representative to join our team. In this role, you will be responsible for answering incoming phone calls, assisting customers with their inquiries, and providing excellent customer service. Candidate should have combination of curiosity, attention to detail, active listening, analytical thinking, communication skills, and technical proficiency. Some experience with website navigation, Microsoft Office suite and QuickBooks software. This position is a great opportunity for anyone who is interested in working in the e-commerce industry.

Responsibilities:

Answering incoming phone calls and providing exceptional customer service
Responding to customer inquiries and resolving customer issues
Managing and updating customer information in our database
Collaborating with other team members to ensure a positive customer experience.
Staying up-to-date on company products, promotions, and policies
Follow up with pending customer issues, vendor issues, pending requests.
Respond to customers and vendors inquiries via; phone, emails, chat, text, marketplace, and social media platforms in a timely and professional manner.
Assist with day-to-day business functions.
Continuously improve knowledge of company products and services
Adhering to company guidelines and procedures
Other duties as assigned.
Qualifications:

High school diploma or equivalent
Strong communication and interpersonal skills
Ability to handle customer inquiries and complaints in a professional manner
Familiarity with e-commerce and online retail is preferred
Proficient in Microsoft Office Suite
Familiarity with Quickbooks is preferred
Must be able to multitask in a fast-paced environment
Requirements:
2+ years of experience in e-commerce and customer service
Knowledge of software used such as QuickBooks, MS Office suite (Outlook, Word, and Excel)
Strong written and verbal communication skills
Proven ability to work independently and as part of a team.
Strong attention to detail and problem-solving skills
Strong organizational and time management skills
Strong problem-solving skills
Skills:

Active Listening: Listening to customers, co-workers, and other experts in the field will provide valuable insights.
Curiosity: Being curious about products and processes and how they work is essential to gaining a deep understanding of their features and benefits.
Attention to Detail: Paying close attention to specifications, instructions, and details is required to develop a comprehensive understanding.
Analytical Thinking: Analyzing data, research, and feedback are required to gain proper understanding of product and processes.
Communication Skills: Are required to clearly articulate your understanding of a process and or product and their features and benefits to others is crucial for efficiency with customers, co-workers, marketing, and sales.
Technical Proficiency: Having technical knowledge and proficiency in relevant software and tools are required in achieving your workload goals.
Education:

High school diploma or equivalent; degree in business or related field is a plus.

Perks and Benefits:

Hours: Monday-Friday 9:00 am to 5:00pm
Telehealth plan for you and your family **
Dental Plan **
Vision Plan **
Paid vacation ***
Paid holidays **
401K Package ***
** After completing 90-day trial period.
*** Eligible after completing 1 year of full-time employment.

If you are a motivated and customer-focused individual with a passion for the e-commerce industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a brief cover letter explaining why you are the ideal candidate for this position. Email us at HR@123ponds.com or call M-F 9am to 5pm 941-556-3808 xt 202

About Us:

At Jolie Products, Inc (123Ponds), we are a family-owned business that has been a leader in the water gardening industry for over 24 years. We operate multiple B2C websites selling a wide range of pond and water gardening products at true wholesale and online retail prices. We provide customer care and product support to dealers, contractors, and homeowners. Our mission is to provide the highest quality products and service and to exceed the expectations of our clients. We are constantly striving to improve and innovate and are always looking for talented individuals to join our team. If you are a driven and motivated professional, we would love to hear from you.


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