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Customer Service Administrator
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$17.5 an hour
- The Customer Service Representative (CSR) is a member of the Customer Contact Center.
- The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc.
- Escalate more technical product-related issues to the proper Product Support department.
- Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues.
- We are an information only Contact Center, providing inbound support to inquiries related to teacher certification testing.
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