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Customer Relations Manager
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- We are looking for an experienced Customer Relations Manager for a great manufacturer of flexible flat cables and flat cable assemblies, they serve different industries such as aerospace, military, motion control and automation as well as semiconductor manufacturing located in Valencia, CA. The Customer Relations Manager is responsible for overseeing the daily operations of the customer service department.
- Work with the V.P. of Sales and the RSM team on all quotes and new sales orders.
- Manage all incoming calls and distribute them to the proper departments Coordinate teams meetings with Customers, engineers, and sales team as needed Update customers with new ship date from manufacturing/planning Work with customer service and the quality team on all RMA’s Manage customer contracts for medical, military and aerospace Business Management – 30% of Time (Weekly) Resolve issues/questions that occur during the day in a timely matter.
- Effectively establish open and effective communications between customer service and customers, other TPC departments and sales staff.
- Strategic Planning – 20% of Time (Monthly) Develop an effective and executable strategy that aligns with the TPC vision.
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