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Customer Relations Associate, Inbound
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Full-time
- The Customer Relations Associate, Inbound (CRA) serves the nationwide classroom training programs of Graduate School USA by providing accurate and responsive service to all customers interested in training solutions to meet their individual or organizational learning needs.
- The CRA will respond to a wide range of phone calls, faxes, emails, online chats, and correspondence from customers regarding class scheduling, certificate information, course content, class selection, registrations, payment/billing inquiries, location information, and the School’s policies and procedures.
- The CRA will work to maintain accurate data entry, record keeping, and any follow-ups to ensure high data quality standards and registration integrity for all customers, in addition to providing consistently high-quality customer service.
- The CRC Call Center is also responsible for assisting with staffing as needed for the second floor reception area.
- Resolve issues related to billing or customer service by carrying out activities such as refunding money, exchanging classes, or adjusting bills.
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