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Customer Experience Specialist - Remote
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- We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them.
- Pearson is seeking motivated individuals to join the Customer Experience/Tech Support team.
- The primary role of this position will be to ensure that customers are supported in an accurate and timely manner via inbound and outbound phone calls and case management.
- Provide phone, email, and chat support for customer facing web and client-server applications.
- Document and resolve cases in SalesForce ticketing system
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