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Customer Experience Specialist
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- Using the Voice of Customer program, analyzes and synthesizes customer data analytics, identifies trends in customer pain points and potential root causes, and drives operational aspects of multiple listening programs to facilitate a strong customer experience and impact business growth.
- Continually innovates to help identify and address customer needs across various touchpoints.
- Contributes to high-impact projects that are designed to improve a customers experience across a full interaction with West Bend.
- Knowledge of performance metrics as they relate to overall customer experience
- understands where to access important data, organizes it effectively, and integrates multiple, disparate streams of data to develop and communicate actionable insights
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