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Customer Experience Specialist
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- We are an e-commerce gift box company, featured in Buzzfeed, Forbes, OprahMag.com, BRIDES, and more.
- In person (Our Fulfillment Center is located in Hoboken, NJ)
- Responsible for handling all fulfillment center in-person CX needs including, but not limited to, return to senders (alerting customers and restocking physical inventory), correcting invalid addresses, address change validation, answering international shipping questions, handling reshipments, etc
- Actively participates in and facilitate CX needs documented in our internal Slack channel
- Helps support manager in maintaining an up-to-date product details spreadsheet (ie: ingredient lists, allergy notices)
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