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Customer Experience & Service Transformation Management Consultant
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- Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.
- Incorporating experience design and analytics into customer service, and support processes
- 3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client's larger application ecosystem
- 3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.)
- 1+ years of experience working with Artificial intelligence and front-end digital platforms
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