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Customer Experience Manager Digital Communications
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Full-time
- Who we are:Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness!
- We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
- We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
- Who we are looking for: The Customer Experience Manager – Digital Communications is responsible for the oversight of all digital communication channels extending to both external and internal customers.
- This includes design and build out of process flows, volume balancing, continuous team member development and support as well as ensuring a quality, professional and efficient response across all digital communication channels.
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