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Customer Experience Designer II
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- PMI is looking for a senior level professional who will be responsible for performing qualitative research and customer experience design.
- You will participate in and support customer-led research and experimentation, developing organization-wide personas and designing end-to-end customer journeys that bring PMI's value proposition to life.
- Drive strategy of and perform ethnographic and qualitative customer research with applied "design thinking" to obtain product-relevant information for stakeholders
- Collaborate with Strategy to create a customer-led approach to business strategies and priorities by leveraging qualitative research capabilities; ensure product strategy alignment with customer needs early in product development stage
- Partner with Innovation, product owners, and touchpoint owners to ensure a customer-led and iterative approach to bringing products and experiences to market, leveraging PMI's qualitative research capabilities to ensure product release aligns with customer research and stated needs
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