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Customer Experience Area Business Leader Field Sales - Remote
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- The Respiratory Customer Experience Area Business Leader will mentor a team of dynamic Customer Experience Specialists and Virtual Sales Specialists to provide a flawless customer approach to Healthcare Providers in Key Accounts.
- Work closely with the Customer Experience, Virtual Sales Specialists, and Marketing teams to develop customer centric business plans that enhance the customer experience and Respiratory product.
- Develop an area strategic business plan and pull through strategies that account for key customer needs, targeting, time management and use of omni-channel marketing materials.
- Mentor teams to ensure product access by providing appropriate proactive education on the reimbursement process, and triage buy and bill, contracting, specialty pharmacy, and in-depth payer issues to the Field Reimbursement and Business Engagement Managers.
- External: 2+ years experience in pharmaceutical/biotech sales management, with proven track record leading teams in patient services, reimbursement and/or sales calling on HCP's.
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