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Customer Care Manager
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- Likewize is searching for a Customer Care Manager to join our team at our global Headquarters in Southlake, TX.
- Achieve business objectives for call center customer care operations and all related performance goals while ensuring the highest level of operational efficiencies through planning, continuous monitoring and analysis of the call center operation.
- Implement call center best practices and drive call center management education to instill accountability for productivity and performance goals within the call center team, and within the call center management team, developing a metric-driven focus.
- Ensure all aspects of call center are working in unison (Call Center, Technology, Handset Logistics and Account Management).
- Audit and trend all key performance indicators against strategic and tactical goals.
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