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Customer Care Expert
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- The Customer Care Expert (CCE) is responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment.
- The CCE will be the liaison between the customer and any other mortgage operations' groups as necessary.
- Solve customer problems using swift, sound judgments based on the facts of each situation.
- Communicate loss mitigation options and decisions to customers 6.
- Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population 8.
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