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Customer Care And Social Media Training And Development Specialist
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$48,000 - $67,000 a year
Full-time
- Within Publix’s Customer Care and Social Media (CCSM) department, the Training and Development Specialist evaluates experiences between customers and agents, identifies where development opportunities exist, and then assists in the creation and delivery of new training content.
- Many of Publix’s corporate offices offer work from home up to two days a week.
- Supporting the Training and Development Supervisor in designing and developing training content and plans, including e-learning courses, instructor-led training materials, job aids, and multimedia assets.
- Utilizing instructional design software and multimedia tools to create interactive and visually appealing learning materials.
- Knowledge of crisis communications practices
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