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Customer Account Specialist
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Part-time
- Customer Account Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
- Assist customers with all financial servicing needs through both inbound and outbound contact.
- Negotiate with customers to resolve account matters, following all applicable laws, policies, and proceduresincluding compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
- The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.
- On-site - Hybrid scheduling available after 90 days in the role, availability is based upon individual performance.
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