VACO

· When applicable coordinate with Freight Forwarder to arrange cargo bookings with. ocean carriers and arrange with trucking company the inland transport of. · When applicable prepare all import and/or export documentation required for an. · Perform monthly consumption billing functions for consignment accounts, as. · As applicable, monitor and process EDI orders in accordance with procedures.

customer account specialist

RESPONSIBILITIES: · Maintain safe working conditions and practices to achieve a zero (0) lost time injury record within the area of responsibility. Perform work duties in accordance with Quality System Manual procedures. · Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system. Input accurate customer order information into ERP system in accordance with procedures set forth by the department Manager. · Communicate with Sales group, directly or through sales support to ensure customer pricing and requirements are understood and correctly input into CRM system as well as ensure that all are informed of key issues/accounts. · Complete and obtain Sales approval for product quality deviations, as necessary. · Communicate with plant shipping department or warehouse to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.· When applicable coordinate with Freight Forwarder to arrange cargo bookings with ocean carriers and arrange with trucking company the inland transport of containers to supplier's facilities for loading and back to port of embarkation. · When applicable prepare all import and/or export documentation required for an order transaction. (bills of lading, commercial invoices, packing lists) · Follow up with transportation suppliers, freight forwarders and warehouse suppliers to ensure that orders are shipped as scheduled and advise customer and/or agent of shipping details. Anticipate any problems or delays with their orders, and keep customers and Sales advised. · Process returns, credits and debits in ERP system in accordance with procedures. · Perform monthly consumption billing functions for consignment accounts, as applicable. · Resolve stock issues, with assistance from Purchasing, to best meet customer requirements · Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues. Close complaints in the CRM claims database in accordance with existing procedures. · As applicable, communicate with customers on OmyaStar and maintain accurate rail car loops in ERP system as set by the Logistics Rail Services Manager.· As applicable, monitor and process EDI orders in accordance with procedures. · When applicable perform shipping functions for all off site warehouse orders. In coordination with Logistics and the warehouse ensure carrier arrangement and complete post goods issue in ERP system.· Coordinate orders with third party suppliers through the third party order process in ERP system. · Attend customer meetings and visits to customer sites when applicable. · Adhere to internal processes in all instances, and currently identify request exceptions as appropriate.

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