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Cryptographic - IAPP / SKL / ACES / TKL (ISAT) Technician - Help Desk Support
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$50,000 - $80,000 a year
- Job Role: iSAT (iAPP/SKL/ACES/TKL) Technician - Help Desk Support
- INTECON is seeking a Cryptographic Support Technician focusing on intermediary Application (iAPP), Simple Key Loader (SKL), Automated Communications Engineering Software (ACES), and Tactical Key Loader (TKL) (iSAT).
- Analyze tickets received through Remedy and be able to accurately communicate with customers through email, telephone, and Microsoft Teams for troubleshooting purposes and provide resolution support for iAPP/SKL/ACES/TKL.
- Communicate with the Key Management Infrastructure (KMI) help desk to provide knowledge and gain assistance with electronic key anomalies.
- Perform basic as File/Database management and transmission of files, databases, or COMSEC Material System (CMS) transactions using the iApp platform.
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