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CRM Product Strategy & Transformation Manager - Payments - Vice President
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- The team is responsible for the Corporate & Investment Bank Payments business's Transformation agenda from strategy-to-execution to improve product delivery, organizational agility, and enable execution of innovative products and solutions to our clients.
- The team supports all product lines across Payments and sits central to leadership across our Product, Technology, Design, Operations, Sales, and Client Service & Implementation organizations, where capability building, agility coaching, commercialization, investment governance, technology modernization, and end-to-end product delivery optimization is top priority.
- You will be the owner of the business process going forward ensuring that business process stays common at its core, and flexible around the edges to evolve as the business evolves and are designed with effective enablement in mind.
- The CRM Strategy & Transformation Manager will support JP Morgan Payments, providing thought leadership, roadmap development and solution assessments.
- Establish and define cohesive change management, adoption and technology enablement strategies and plans to ensure successful implementation of CRM program, while minimizing resistance and maximize intended outcomes
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