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Conversational AI Solution Consultant - Conversation Design
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Full-time
- Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.
- The SS&AI (Self Service and Artificial Intelligence) Team is a Professional Services team responsible for the design, development and testing of highly customized self-service IVR and AI driven bot applications across all Genesys platforms.
- In this role, candidate will get exciting opportunities to work on the latest AI technologies to provide top class CX using in-house Genesys bots as well as - Google, Amazon, Nuance etc.
- You will also get the opportunity to work on intent model design and development, working with natural language models, AI-driven predictive routing, speech recognition, Generative AI, and IVR Applications built for Genesys Cloud solutions spanning DTMF through advanced speech and natural language applications with web service integration to 3rd party platforms.
- Maintain and keep up to date with changes in Genesys self-service technology and 3rd party bot platforms and associated AI technologies supported by professional services.
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