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Conversational AI Solution Consultant - Conversation Design
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- The SS&AI (Self Service and Artificial Intelligence) Team is a Professional Services team responsible for the design, development and testing of highly customized self-service IVR and AI driven bot applications across all Genesys platforms.
- In this role, candidate will get exciting opportunities to work on the latest AI technologies to provide top class CX using in-house Genesys bots as well as - Google, Amazon, Nuance etc.
- This role is a senior contributor with the ability to lead major self-service project efforts through presales, discovery, design, and development, and come up with IVR and bot interaction designs.
- The candidate should have both breadth and depth of technical knowledge and experience designing, analyzing and delivering IVR and bots (voice and chat).
- You will also get the opportunity to work on intent model design and development, working with natural language models, AI-driven predictive routing, speech recognition, Generative AI, and IVR Applications built for Genesys Cloud solutions spanning DTMF through advanced speech and natural language applications with web service integration to 3rd party platforms.
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