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Content Production Specialist
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- As a Content Production Specialist on the Expert Acceleration team, you will not only produce outstanding and innovative self-help content, but also share our love of making the customer experience the best it can possibly be.
- About the Team & Position The Expert Acceleration team’s mission is to pursue aggressive growth of the Client expert ecosystem by providing a modern and captivating learning experience.
- As part of the docs and digital services team under Expert Acceleration, you will be responsible for the creation and frictionless discovery of all Client product knowledge for anyone in the Client ecosystem.
- Responsibilities: Content Production Specialist Job Responsibilities: Define Client’s digital content management strategy and methodology for producing high quality video content for customers requiring help Maintain inventory integrity by organizing and curating content in the most efficient manner possible Produce or manage production of specialized video or other digital content.
- Work with content subject matter experts to ensure messaging & branding is consistent with company strategy Conduct usage analysis to determine trends Take initiative and ownership with focus on continuous improvement Manage content localization plan and strategy Publish and manage content on various digital enablement platforms, including YouTube.
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