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Contact Center Supervisor
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- The Contact Center Supervisor is the first point of contact for members and is responsible for taking calls in a high-volume call center environment.
- The Supervisor is responsible for the performance, coaching, and career development of the Contact Center Specialists.
- Accurately verify members and be on the frontline of fraud prevention.
- Ensure Contact Center staff knowledge, skills, and training support efficient service delivery and a high-quality member experience.
- Lead department operations in the absence of the Contact Center Director
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