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Contact Center Supervisor
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Full-time
- We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement.
- KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.
- Position Overview: The Contact Center Supervisor is responsible for overseeing the daily operations of the Customer Service Representatives (CSRs) within the contact center.
- The Supervisor will also serve as a liaison between the CSRs and the Workforce Management team, handling change requests and exceptions to the daily schedule.
- Understand the Workforce Management process and serve as a liaison between CSRs and the WFM team
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