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Contact Center Routing Systems Analyst
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$96,600 - $206,100 a year
Full-time
- Wells Fargo is seeking a Contact Center Routing Systems Analyst to help design, build, and launch the routing platforms for our new Enterprise Level Cloud-Based Contact Center.
- Experience Implementing, Configuring and supporting CCaaS Vendors like F9, Genesys, Nice
- Familiarity with Conversational IVR, CRM, Softphone and Business Rule Segmentation
- Proficient in Contact Center technologies like Call Routing, Call Segmentation Rules, Omni-Channel Solutions and Softphone Integrations
- Experience in Five9 Applications like VCC, Studio to design/implement and configure Routing logic
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